Managed Services

Managed Maintenance and Support | Managed Network and System Security | Managed Backup and Storage

Managed Services is the practice of outsourcing day-to-day IT management and computer network technical support as a cost-effective method for improving business operations, instead of having a full-time on-staff IT personnel. A company like ourselves, that provides such services are called Managed Services Provider (MSP).

Many of Middle Tennesssee's SMBs have turned to us for Managed IT services. With small-to-medium businesses in mind, we have developed a program that  is ideal for those businesses who:

  • Rely on their computer network, e-mail, database, and Internet access to properly support their daily business processes.
  • Do not have sufficient staff or time to formally deal with proper computer network maintenance, updates and repairs.
  • Want to pay one monthly flat fee for services to maintain their computer network environment
  • When you find a trusted MSP company in your area, your business can get a boost in operations when your computer network is running fast, secure and on budget.

The Benefits of Managed IT

  • Money Savings: our CloudMiT managed IT services program saves you money by helping minimize expensive network disasters
  • Proactive Solutions: clients experience better performance, fewer glitches, and practically zero downtime. The CloudMiT program helps detect these problems early thus prevent them from escalating into more expensive repairs and downtime.
  • Access to Professional IT Staff: clients can feel as though they have an in-house IT staff — without the full-time employees costs. As a CloudMiT client, you will have access to a knowledgeable support staff that can be reached immediately if you have any kind of computer problem or question.
  • Predictable Spending: CloudMiT clients receive substantial discounts on IT services. Under this program, clients pay one flat affordable rate and get all of the technical support needed. No hidden charges, caveats, or disclaimers.
  • Faster Response Time: CloudMiT clients receive faster response time support. Through our enterprise class monitoring and remote management systems, we have the ability to access and repair most network problems remotely from our NOC. If we cannot fix it from our NOC, in most cases we dispatch a technician to your office the same day.
  • Vendor Management: we deal with the hardware and software vendors and “speak geek” on your behalf.
  • Peace of Mind: As a CloudMiT client, you gain incredible peace of mind, having the knowledge that CloudMiT is making sure everything pertaining to your network security and reliability is handled properly, so you don’t have to worry about it. You have a business to run. We’ll take care of your computers and network.
Managed Maintenance and Support

CloudMiT uses a Proactive Approach to maintain oversight of your network and IT assets 24/7. Often issues are detected and resolved even before it is noticed by your internal staff. Following a Proactive Managed Services Model results in a stable IT environment with minimal downtime all for a pre-established recurring IT service fee. CloudMiT Managed Services are monitored and supported 24x7x365 by our team of experts.

Our Managed Maintenance and Support options include:

Remote Monitoring and Maintenance – 24x7x365 – Our Proactive Self-Healing Monitoring Solution manages all of your IT assets and can correct minor system issues automatically.
Unlimited Support Tickets – Open tickets via phone, email, Customer Portal or a local Management Agent.
IT Asset Management – We keep a fully updated inventory of all of your equipment.
Mobile Device Management – Secure your employees mobile devices.
Vendor Relationship Management – We can handle all of your external vendor relationships for you.
Centralized Software Deployments – Provided by our Remote Management Agents.
Monthly Health Reporting – Automatic reporting that includes system and network health, along with a summary of all support tickets.
Monthly Customer Site Visits – Regular onsite visits to make sure everything is running smoothly.
Quarterly Business Reviews – Regular IT business reviews to keep your business moving forward.
24x7x365 Support – We are here to help you, all day every day.

Contact Us today to speak with a Managed Services Expert and schedule a free assessment of your IT environment.

Managed Network and System Security

The CloudMiT Managed Network and System Security Service delivers a wide array of flexible Managed Security Services that work the way you want, enhancing your existing security program, infrastructure and compliance burden with regulations such as PCI DSS, HIPAA and GLBA.

Our Managed Network and System Security options include:

OS and 3rd Party Patching – We keep all of your Desktops and Servers up to date with the latest security patches – including common applications like * Adobe Flash, Acrobat Reader, iTunes, Java and many more.
Cloud Based Content Filtering – Provides Web Filtering and Malicious Content Filtering for endpoints both inside and outside of the office.
Antivirus / Anti-Malware Protection – Centrally managed and updated antivirus and anti-malware software is deployed to all of your endpoints.
Intrusion Detection / Prevention – Protecting your network perimeter against malicious activity and stopping it before your clients are compromised.
Cloud Based Network Management – All of your security policies are updated and deployed from our Cloud Based Management interface.
Management of Existing Equipment – We will also manage the security policies of your existing network and security equipment to make sure your network is secure.
24x7x365 Support – We’re here to help you, all day every day.

Contact Us today to speak with a Managed Network and System Security Expert.

Managed Backup and Storage

The CloudMiT Managed Backup and Storage Service is a true Backup and Disaster Recovery (BDR) solution that provides an on-premise backup solution that stores local images of any critical device, then backs those images up to our secure cloud hosting environment. All of your backups are fully encrypted so your data is always secure.

The Managed Backup and Storage Service includes:

On-Premise Backup Appliance – Sized for local Server and Desktop (if needed) backups.
Cloud Replication – Critical data is encrypted and synchronized to our SSAE 16 certified data center.
Centralized Agent Monitoring – The status of all of your backups are displayed in our Management Console, giving us full visibility into the state of your BDR solution.
Managed Recovery – In case of a disaster, we are here to help you every step of the way to get you operational as fast as possible.
24x7x365 Support – We’re here to help you, all day every day.

Contact Us today to speak with a Managed Backup and Storage Expert Today.Tab Content

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